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Why choose Computer Helper USA by ?
Computer Helper USA by is committed to
offering the best customer service at reasonable prices. You each have unique needs and
situations, and we take pride in offering individualized solutions.
Satisfaction Guarantee
We know our success
depends on your satisfaction. We promise to do whatever we reasonably
can to make you happy. We love questions, and we try to explain
everything in regular language (no technical mumbo-jumbo)!
If you are not satisfied by the quality
of our work, we will either fix the problem, or if it can't be fixed,
refund the cost for that part of the service. Please read the next section
carefully, because it spells out some important issues about computers
and computer repair.
EXAMPLES OF WHAT
WE DO GUARANTEE |
EXAMPLES OF WHAT
WE DON'T GUARANTEE |
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Problems with any
hardware or software we install, due to installation. |
Problems with any
hardware or software we install, due to product failure,
manufacturing defect, or incompatibility. (Covered by
manufacturers warranty) |
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Conflicts from installation of
hardware or software where a patch or fix is available |
Conflicts from installation of
hardware or software where a patch or fix is not available |
Problems that relate directly to the
service we provide. EXAMPLES
- We connect and test your DSL
connection, and the next day you can't get online.
- We install a printer, and it
works when tested. The next day, it won't print.
- We install Microsoft Office, and
it works after testing. Later that evening, you can't open a
Word document.
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Problems that do no relate to the
service we provide. EXAMPLES
- We install a printer, and the
next day your CD Burner quits working.
- We remove a virus from your
system, and in a couple days, you are re-infected with a virus.
- A new problem develops that we
were not aware of before or during the services we are
providing.
- Problems created by improper
computer use.
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Parts that we sell you. |
Parts we purchase on your behalf that
you reimburse us for. |
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A solution we provide for one problem
creates another obvious problem. |
A solution for one problem creates a
another problem that is not obvious, usual, or expected. |
We want to accept FULL RESPONSIBILITY
for any problems that result from the work we do. We wish that we
could be perfect, but computers are very complicated, and sometimes
unintended and unexpected problems can occur. In fact, sometimes the
very solution to one problem can cause a new problem. We do promise to
do whatever we can, within reason, to avoid such problems, and to
rectify them wherever possible.
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